Privacy policy

Effective Date: 07-12-2025

Last Updated: 28-01-2025

This Privacy Policy explains how Vallmere (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, make a purchase, or otherwise interact with our services (the “Services”).

We operate this store using Shopify as our e-commerce platform and hosting provider.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Data Controller:

Vallmere, is the controller of your personal data. Shopify acts as our data processor.

1. Information We Collect

We collect the following categories of personal information:

A. Information you provide directly

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by Shopify or our payment providers — we do not store full card details)

  • Order details (purchases, returns, inquiries)

B. Information collected automatically

Through cookies and analytics tools we collect:

  • IP address

  • Browser type and device information

  • Pages viewed and time spent on the site

  • Cart actions (e.g., added items, abandoned carts)

C. Information from third parties

We may receive information from:

  • Payment processors

  • Shopify

  • Marketing partners (e.g., when you interact with our ads)

We do not buy or sell personal data.

2. How We Use Your Information

We process your information for the following lawful purposes:

A. To process your orders

  • Create and manage your customer account

  • Process payments

  • Fulfil and deliver orders

  • Provide order updates and tracking

  • Handle returns and exchanges

B. Customer support

  • Respond to inquiries

  • Resolve issues with orders or deliveries

C. Improve and personalise the Services

  • Analyse website performance

  • Recommend products or improve navigation

  • Understand how customers use our site

D. Marketing (with consent where legally required)

  • Send relevant email updates

  • Show personalised or general ads

You can unsubscribe at any time using the link in our emails.

E. Security & Fraud Prevention

  • Protect your account

  • Detect fraudulent activity

  • Ensure safe payment processing

F. Legal compliance

  • Meet tax, accounting, and consumer law requirements

  • Respond to lawful requests from authorities

3. How Your Information Is Shared

We only share your personal data when necessary to operate our Services.

A. Shopify

Shopify hosts our store and processes personal information to operate our checkout, analytics, payment systems, and fraud detection functions.

B. Service providers

We share limited personal information with:

  • Payment processors

  • Logistics and shipping partners

  • IT and analytics providers

  • Email service platforms

All providers operate under confidentiality and data processing agreements.

C. Marketing partners

We may share hashed or anonymous identifiers with ad platforms (e.g., Meta or Google) to show relevant ads.
These partners use your information according to their own privacy policies.

D. Legal or business reasons

We may disclose information if required by law, to protect our rights, or in connection with a business transfer.

We do not sell personal data.

4. Cookies & Tracking Technologies

We use cookies to:

  • enable essential website functions

  • remember your preferences

  • analyse site usage

  • support marketing (with consent in regions where required)

You can manage cookie preferences through your browser settings or via our cookie banner (where applicable).

5. How We Store & Protect Your Information

We take reasonable technical and organisational measures to protect your data.
However, no system is completely secure.

Data is stored:

  • on secure servers in the European Union, and

  • by Shopify in accordance with its Data Processing Addendum.

We retain personal information only as long as necessary to fulfil the purposes stated in this policy or as required by law.

6. International Data Transfers

Some service providers (including Shopify) may process your information outside your applicable data region.

Where this occurs, we rely on:

  • USA or EU Standard Contractual Clauses

  • Adequacy decisions

  • Other recognised legal mechanisms

7. Your Rights

You have the right to request:

  • Access — a copy of the personal data we hold

  • Correction — update inaccurate information

  • Deletion — erase your data where legally possible

  • Restriction — limit certain processing activities

  • Objection — stop certain types of processing

  • Data portability — receive your data in a transferable format

  • Withdrawal of consent — applies to future processing

You may exercise these rights by contacting us at the email below.
We may request identity verification for security purposes.

You also have the right to lodge a complaint with your local data protection authority.

8. Children’s Privacy

Our Services are not intended for children under the age of majority.
We do not knowingly collect personal information from minors.
If you believe a child has provided information, contact us and we will delete it.

9. Third-Party Links

Our website may link to external sites.
We are not responsible for their privacy practices.
Please review their policies before submitting any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy when necessary.
When changes are made, we will update the “Last Updated” date above.
Material changes will be communicated when required by law.

11. Contact Us

Company Name: Vallmere

Address: Stichts End 10, Ankeveen Noord-Holland 1244 PN, Netherlands.

Email: support@vallmere.com
Phone: +31 682780718

Our customer service is available Monday through Friday, 03:00 AM – 12:00 PM ET.

Customer service is based in the Netherlands and provides dedicated English-language support for USA customers. We strive to respond to all inquiries within 24 hours on business days.

Average Response Time:
Within 24 hours on business days

VAT Number: NL868621869B01
Chamber of Commerce Registration Number: 98736949