Shipping Policy

Effective Date: 07-12-2025
Last Updated: 28-01-2026

This Shipping Policy applies to all orders delivered within the United Kingdom.
We aim to provide a smooth, transparent, and reliable delivery experience for all customers.

1. Shipping Costs

We offer free standard shipping on all USA orders.
There are no additional or hidden fees at checkout.

2. Processing & Delivery Time

Processing Time: 1–2 business days
Estimated Delivery Time: 3–5 business days after dispatch
Total Delivery Time: 4-7 business days
Order Cut-off Time: 12:00 PM (GMT), London time

Delivery times may vary slightly depending on carrier volume and local delivery conditions, but most orders arrive within the timeframe above.

You will receive a tracking link via email once your order has been dispatched.

3. Delivery Partners

We work with trusted logistics partners who provide end-to-end tracked delivery to the USA,
Final-mile delivery is usually handled by UPS or another reputable USA courier.

4. Address Changes

If you need to update your delivery address, please contact our customer service team within 24 hours of placing your order.
After dispatch, address changes are no longer possible.

5. Order Cancellations

You may cancel your order before dispatch at no cost.

Once your order has shipped, cancellations are no longer possible.
If you wish to return an item after delivery, please refer to our Refund Policy.

6. Delayed or Damaged Deliveries

If your parcel arrives damaged or delayed, please contact us as soon as possible:

Email: support@vallmere.com
Phone: +31 682780718

For damaged parcels, please include photos of the issue so we can resolve it promptly.

Company Name: Vallmere

Address: Stichts End 10, Ankeveen Noord-Holland 1244 PN, Netherlands.

Email: support@vallmere.com
Phone: +31 682780718

Our customer service is available Monday through Friday, 03:00 AM – 12:00 PM ET.

Customer service is based in the Netherlands and provides dedicated English-language support for USA customers. We strive to respond to all inquiries within 24 hours on business days.

Average Response Time:
Within 24 hours on business days

VAT Number: NL868621869B01
Chamber of Commerce Registration Number: 98736949