Shipping Policy

Last updated: October 16, 2025

At Valmere, we take pride in ensuring that every order is handled with the utmost care and attention to detail. All orders are prepared, packed, and dispatched from our fulfillment location with precision and respect for our customers’ expectations.

Shipping Regions

We currently deliver exclusively within the United Kingdom.

We do not offer international shipping at this time.

Processing and Delivery Times

Order processing time: 1–2 business days.
Estimated delivery time: 3–5 business days after dispatch.
Total estimated time: 4–7 business days from the date of purchase.

Please note that delivery times are estimates and may vary due to courier delays, holidays, or other unforeseen circumstances. Orders placed during weekends or public holidays will be processed on the next working day.

Shipping Costs

We offer free standard shipping on all UK orders.

No additional handling or packaging fees will be charged.

Expedited shipping options may be offered during checkout when available.

Order Tracking

Once your order has been dispatched, you will receive an email confirmation containing your tracking number and a direct link to our Track & Trace page.

This allows you to follow your parcel’s journey from dispatch to delivery.

Shipping Methods and Carriers

All orders are shipped using reputable UK couriers such as Royal Mail, DPD, or Evri, depending on your location and the size of your order.

Each parcel is carefully packed to ensure the safe arrival of your items.

Address Accuracy

Please ensure that your shipping details are accurate and complete at checkout. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

If you realize an error after placing your order, please contact us immediately at support@valmere.co.uk so we can amend it before dispatch.

Failed Deliveries and Returns to Sender

If a delivery attempt fails and the parcel is returned to us due to an incorrect address or unclaimed package, the customer will be responsible for any re-shipping fees.

Damaged or Missing Parcels

If your order arrives damaged or is missing items, please contact our team within 48 hours of receipt at support@valmere.co.uk with your order number and photographs (if applicable).

We will investigate the issue promptly and offer a suitable resolution — including replacement or refund where appropriate.

Order Changes or Cancellations

Orders may be modified or cancelled within 12 hours of placement, provided they have not yet been processed or shipped.

Once an order has been dispatched, we are unable to make changes.

Contact

For any questions regarding shipping, please contact our customer service team:

Email: support@valmere.co.uk
Address: Oude Amersfoortseweg 78, Hilversum, The Netherlands
Phone: +31 ( )

We strive to respond to all enquiries within 24 hours during business days.