Terms & Conditions

Last updated: September 10, 2025

Welcome to Valmere. These Terms & Conditions govern all purchases made through our website and form the legal agreement between you (“the customer”) and Valmere (“we”, “us”, or “our”).

By placing an order through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.

1. General Information

Website name: Valmere
Address: Oude Amersfoortseweg 78, Hilversum, The Netherlands
Email: support@valmere.co.uk
Phone: +31 ( )
VAT number:
Chamber of Commerce registration number:

2. Contract of Sale

When you place an order with us, you are making an offer to purchase the selected item(s) under these Terms & Conditions.

An order confirmation will be sent to you by email once your order is successfully submitted. The contract of sale is formed only when we dispatch your goods and send a shipping confirmation email.

We reserve the right to refuse or cancel any order at our discretion — for example, if an item is out of stock, incorrectly priced, or if payment cannot be processed.

3. Products and Availability

All products displayed on our website are subject to availability.

We make every effort to ensure accurate descriptions and pricing; however, minor variations in colour, texture, or appearance may occur due to screen or material differences. Such variations do not constitute a defect.

4. Pricing and Payment

All prices are listed in British Pounds (GBP) and include applicable UK taxes.

Payment must be made in full at the time of order via our secure checkout system. We accept major credit and debit cards as well as other payment methods indicated at checkout.

We reserve the right to change prices at any time, but such changes will not affect confirmed orders.

5. Delivery Terms

We currently deliver exclusively within the United Kingdom.

Processing time: 1–2 business days
Delivery time: 3–5 business days after dispatch
Total estimated time: 4–7 business days

All orders include free standard shipping and full tracking via our Track & Trace page.

If your order is delayed, we will inform you promptly by email.

6. Returns and Refunds

We offer a 30-day cooling-off period from the date of delivery, in accordance with the UK Consumer Contracts Regulations.

To initiate a return, please contact support@valmere.co.uk within 30 days of receiving your order.

Returned items must be:

Unworn and unwashed
In their original packaging, with all tags intact

Return shipping costs are the responsibility of the customer. Refunds are processed within 1–3 business days after receipt and inspection of the returned item(s).

For full details, please refer to our Return & Refund Policy.

7. Warranty and Defective Goods

If you receive an item that is damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

We will replace the item or issue a full refund, including any return postage costs, in accordance with your statutory rights under the UK Consumer Rights Act 2015.

This warranty does not cover damage caused by misuse, neglect, or normal wear and tear.

8. Limitation of Liability

To the fullest extent permitted by law, Valmere shall not be liable for any indirect, incidental, or consequential loss arising out of or in connection with your use of our website or products.

Our total liability for any claim, whether in contract, tort, or otherwise, shall not exceed the purchase price of the product in question.

9. Intellectual Property

All content on this website — including text, images, graphics, and logos — is the exclusive property of Valmere and protected by copyright and intellectual property laws.

No content may be copied, distributed, or reproduced without prior written permission.

10. Privacy and Data Protection

We respect your privacy and handle your personal information in accordance with applicable data protection laws.

For full details on how we collect, use, and protect your data, please refer to our Privacy Policy.

11. Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Amendments

Valmere reserves the right to update or modify these Terms & Conditions at any time without prior notice.

The latest version will always be published on our website with the “Last updated” date clearly indicated.

13. Contact

For any questions regarding these Terms & Conditions, please contact us:

Email: support@valmere.co.uk
Address: Oude Amersfoortseweg 78, Hilversum, The Netherlands
Phone: +31 ( )

✅ This Terms & Conditions policy complies with:

UK Consumer Rights Act 2015
Consumer Contracts Regulations 2013
Data Protection Act 2018 / UK GDPR
Google Merchant Center requirements (for transparency, delivery, and refund clarity)