Terms of service
Effective Date: 07-12-2025
Last Updated: 28-01-2026
Welcome to Vallmere.
The terms “we”, “us”, and “our” refer to Vallmere. We operate this website and provide all related services, including browsing, purchasing, customer support, and product fulfilment (the “Services”).
By accessing or using our Services, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy.
If you do not agree, you should not use our Services.
1. ACCESS & ACCOUNT
To use our Services, you confirm that you are at least the age of majority in your jurisdiction.
You agree that any information you provide including contact, billing, and shipping information is accurate and complete.
You are responsible for keeping your account login details secure.
You may not transfer or share your account with another person.
2. OUR PRODUCTS
We aim to display our products as accurately as possible.
However, colours, materials, or appearance may vary slightly due to screen settings or device differences.
We reserve the right to modify, limit, or discontinue products at any time.
All product descriptions are subject to change without notice.
3. ORDERS
When you place an order, you make an offer to purchase.
We reserve the right to accept or decline any order at our discretion.
Your order is considered accepted once payment has been processed and confirmed.
If we need to cancel or modify an order, we will attempt to contact you using the details provided at checkout.
Returns and refunds are handled in accordance with our Refund Policy.
You agree that purchases are for personal use and not for resale.
4. PRICES & BILLING
Prices shown at checkout include all applicable USA VAT.
Standard shipping within the USA is free of charge.
You agree to provide accurate billing information, including valid payment details.
You authorise us to charge your payment method for any purchases made through our website.
You must update your payment and contact details promptly if they change.
Important Notice:
For USA customers, you will not be charged any additional customs or import fees upon delivery.
5. SHIPPING & DELIVERY
Delivery times shown on our website are estimates and are not guaranteed.
We are not responsible for delays caused by events outside our reasonable control (such as carrier delays or weather conditions).
If your order does not arrive or is significantly delayed, please contact us.
We will work with you to provide an appropriate solution, such as a replacement or refund according to our Refund Policy.
For full details, please see our Shipping Policy.
6. INTELLECTUAL PROPERTY
All content on the Services: including text, images, graphics, logos, and layouts is owned by Vallmere or its licensors and is protected by intellectual property laws.
You may use our Services for personal, non-commercial purposes only.
You may not copy, distribute, modify, or reproduce any material without prior written permission.
All trademarks, product names, and designs belong to their respective owners.
7. OPTIONAL THIRD-PARTY TOOLS
We may provide access to tools or services from third parties.
These are provided “as is” without warranties.
We are not liable for your use of such tools.
8. THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for the accuracy, content, or practices of these external sites.
You access them at your own risk.
9. RELATIONSHIP WITH SHOPIFY
Our online store is hosted by Shopify, which provides the e-commerce platform.
However, any purchase is made solely between you and Vallmere.
Shopify is not responsible for your purchase, delivery, refunds, or support.
10. PRIVACY POLICY
Personal information collected through our Services is governed by our Privacy Policy.
By using our Services, you consent to the collection and processing of your data in accordance with that policy.
11. FEEDBACK & REVIEWS
If you submit feedback, reviews, or suggestions, you grant us a worldwide, royalty-free license to use, modify, and display such content.
You confirm that your submissions do not violate any rights and do not contain harmful, unlawful, or offensive material.
12. ERRORS & INACCURACIES
Occasionally, our website may contain typographical errors or inaccuracies regarding product details, pricing, promotions, or availability.
We reserve the right to correct such errors without prior notice.
13. PROHIBITED USES
You agree not to use the Services for any unlawful or harmful activity, including:
- violating laws or regulations
- infringing on intellectual property
- submitting malicious content
- defrauding or misleading others
- interfering with website functionality
We may suspend or terminate access for misuse.
14. TERMINATION
We may terminate access to the Services at any time for violations of these Terms.
Provisions regarding intellectual property, liability, and governing law survive termination.
15. DISCLAIMER OF WARRANTIES
Services and products are provided “as is” without warranties, except where required by law.
We do not guarantee uninterrupted or error-free operation.
16. LIMITATION OF LIABILITY
To the fullest extent permitted by law, we are not liable for:
- indirect or consequential damages
- lost profits
- data loss
- product misuse
Our liability is limited to the amount paid for the product in question.
17. INDEMNIFICATION
You agree to indemnify and hold Vallmere harmless from claims arising from your violation of these Terms or misuse of the Services.
18. SEVERABILITY
If any part of these Terms is found unenforceable, the remaining provisions remain valid.
19. WAIVER & ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Vallmere.
Failure to enforce any right does not waive that right.
20. ASSIGNMENT
You may not transfer your rights under these Terms.
We may assign our rights without notice.
21. GOVERNING LAW
These Terms are governed by the laws of the Netherlands.
We comply with all applicable USA consumer protection and distance-selling regulations.
Disputes are subject to the courts of Amsterdam, the Netherlands.
Company Name: Vallmere
Address: Stichts End 10, Ankeveen Noord-Holland 1244 PN, Netherlands.
Email: support@vallmere.com
Phone: +31 682780718
Customer Service Hours:
Our customer service is available Monday through Friday, 03:00 AM – 12:00 PM ET.
Customer service is based in the Netherlands and provides dedicated English-language support for USA customers. We strive to respond to all inquiries within 24 hours on business days.
Average Response Time:
Within 24 hours on business days
VAT Number: NL868621869B01
Chamber of Commerce Registration Number: 98736949